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Live Lead transfers
Posted on June 19, 2010 by admin in Auto Dialer 101Live Lead transfers
You might be someone who has no idea how to generate live lead transfers, or someone who knows how it was done years ago and how it’s timely to train a call center and then costly to keep good talent once their trained. But lets talk about
How Live Lead Transfers are done today.
Technology has always made it so we could do more with less effort. Technology amplifies the effect and accelerates the process. Today through technology their are different platforms which allow you to simultaneously pick up 100 or 1,000 or more telephone lines and dial down your list. Can you imaging how long it would take One person to make 1,000 telephone calls.
Let’s break it down… 1,000 calls.
Calls Made Amount Durration in seconds Disconected 75 20 Answering machines 625 50 Connects 300 140 TOTALS 1000 
Does these number sound pretty accurate? How long is it total?
Calls Made Amount Durration in seconds Total seconds Minutes Hours Disconected 75 20 1500 25 0.42 Answering machines 625 50 31250 520.8333 8.68 Connects 300 140 42000 700 11.67 TOTALS 1000 74750 1245.833 20.76 
Now let’s double click the connects and expand that with additional information.
Connects Breakdown Not Interested 150 REMOVE ME!! 
100 Tell me more 50 TOTALS 300 
If you had an Employee making these calls?
Employee gets paid $15 per hour 20.76 15 311.4 
Say your employee works 40 hours a week… that’s roughly 2,000 calls a week that’s 600 dollars each week and multiply that to 52 weeks you are paying $31,200 annually for 104,000 phone calls. Break that down.
Calls Made Amount Hours Disconected 7800 130.00 Answering machines 65000 1083.33 Connects 31200 520.00 TOTALS 104000 1733.33 Do you really want to pay someone $15 dollars an hour for 130 hours of calling disconnected numbers? Or 1,083 hours of calling answering machines?
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This is pretty amazing when we break down the numbers!